How are products shipped?
Everything Decorated ships your customized items via the following shipping companies: USPS, UPS, and FedEx. Choose from any of those shipping carriers at checkout.
What are your processing times?
We pride ourselves on awesome customer service and fast processing times - Everything Decorated will ship out personalized orders within 2-4 business days unless your item is on backorder.
Need your order sooner? Although we cannot speed up processing time quicker than 2-4 business days, you can upgrade your shipping method to receive your package within the shortest amount of time available - Please note - shipping time is NOT processing time. If you do need your order rushed, please contact us at email@example.com or give us a call at 817-488-6699 to chat with one of our friendly team members! We’re here to assist you Monday through Friday, 9:30 am - 3 pm CST
I just placed an order. How long will it take before it gets here?
Aside from the processing times mentioned above, transit times can vary depending on where the delivery location is. Unfortunately, shipping transit times cannot be guaranteed unless you choose overnight service. If you’re in a rush, be sure to look into our expedited shipping methods. Don’t forget to add the processing time of 2-4 business days to figure out the estimated date your package will arrive.
Do you ship internationally?
Everything Decorated does ship to Canada - for customers wanting to purchase that are located outside of USA and Canada, please contact firstname.lastname@example.org
What is your policy regarding duties, taxes and brokerage fees?
For orders that are traveling outside of the United States, Everything Decorated is not responsible for any duties, taxes or brokerage fees associated with the shipments. We are not fully knowledgeable on the country-specific import rules and regulations and will not be responsible for any fees or damages associated with noncompliant packages. We strongly encourage researching all country-specific facts before placing your order with us.
Do you ship to PO Boxes?
Unfortunately, we do not ship to PO boxes at this time.
How do I know when my order has shipped?
Once our team of hand off your package to the selected shipping carrier, you will receive an email from us with your tracking number. You may also track the status of your order by logging into your account and selecting "Track Your Order".
Do you accept returns?
We put a lot of work into creating your custom item(s) to help make your celebration personal! Unfortunately, we do not accept returns for any of our personalized items.
What if I receive my shipment damaged/defective/incorrect?
We hope you never receive any damaged or defective items! If you do, please contact our customer service team immediately. We are available through email at email@example.com or by phone 817-488-6699. We’re here to assist you We’re here to assist you Monday through Friday, 9:30 am - 3 pm CST. Any damage, defective, missing items or arrival of incorrect items must be filed with Everything Decorated within 48 hours of receiving the package.
We will look into the issue right away and work with you to find the right solution. To make this process as easy and quick as possible, be prepared with your order number, the nature of the problem, the exact number of replacements needed, and when they are needed (if applicable).
Everything Decorated is not responsible for missing or damaged packages resulting from errors made by our shipping carriers. We will be happy to assist you in filing a damage claim with appropriate parties to receive either a refund or replacements. Damage claims are usually resolved within 14 business days.
I received my personalized items, but they were printed incorrectly. How do I fix this?
Everything Decorated will look into any misprint! Most times, we are able to accommodate your reprint requests. Our processing team saves a record of each order created. Depending on the nature of the error, we may ask for a scanned copy or photo attachment of the misprinted item(s) you received. Please contact us through email at firstname.lastname@example.org or by phone at 817-488-6699. We’re here to assist you We’re here to assist you Monday through Friday, 9:30 am - 3 pm CST